NEVO Driving Academy’s refund policy is designed to ensure fairness, transparency, and compliance with state standards.

Students who withdraw prior to accessing any course materials shall be entitled to a full refund of tuition, excluding the non-refundable administrative fee, provided a written request is submitted within seven (7) calendar days of enrollment.

Students who withdraw after beginning the course but prior to completing twenty-five percent (25%) of the total content shall be eligible for a fifty percent (50%) refund of tuition, less applicable administrative or processing fees.

Students who have completed more than twenty-five percent (25%) of the course content are not eligible for a refund under standard policy.

Refund requests must be submitted in writing to support@nevodriving.academy, including the student’s name, date of enrollment, and reason for withdrawal. Upon receipt, NEVO will verify course usage through appropriate activity logs. Approved refunds shall be processed within fourteen (14) business days to the original payment method unless otherwise authorized in writing.

In extraordinary cases, including verified medical emergencies, deployment, or other documented hardships, NEVO may, at its discretion, authorize a prorated refund beyond standard eligibility thresholds. Such exceptions require supporting documentation and will be reviewed by NEVO support.

This Refund Policy constitutes the full agreement governing all financial transactions between NEVO Driving Academy and the student. By enrolling, the student and parent or guardian acknowledge that they have reviewed, understood, and agreed to these terms, and that all tuition payments, refunds, and exceptions shall be administered in accordance with this policy and applicable state law.